Service Calls
Panels not making power. Inverter throwing a fault. The app says the battery's full but the lights are still off. We fix existing solar, ours, theirs, the one the last owner left on the roof. Doesn't matter who built it. One number to call.
No mystery math.
$250 for the first two hours. $100 an hour after that.
The $250 covers the trip, the diagnosis, and most small fixes (a tripped breaker, a loose connection, a settings problem). If a repair needs parts, we quote them before we touch anything. Nothing happens to your wallet that you didn't approve first. And if the system turns out to be past saving, we tell you straight.
How a service call goes.
- 1
Tell us what it’s doing
Fill out the form or call. We want the symptom (no power, partial power, an error code, an app warning), your panel and inverter brand if you know them, and a couple of photos of the equipment and any screen showing a fault.
- 2
We book you the next business day
You hear back from us the next business day to set a time. Real emergencies (sparking, burning smell, water intrusion) move to the front of the line. Shut the system off at the disconnect and call us.
- 3
Chase shows up and diagnoses
Chase is our service tech. He reads the system end to end: array, wiring, inverter, battery, monitoring. The first two hours ($250) usually finds the problem and clears the easy stuff on the spot.
- 4
We quote the fix before we do it
If it needs parts or more labor, you get the number first. Repair, upgrade, or walk away. Your call, every time.
- 5
We fix it and confirm it’s working
We make the repair, bring the system back online, and check production against what it should be making. You see it working before we leave.
What we handle.
- →No power or partial power on an existing array
- →Inverter faults and error codes
- →Battery and backup problems (not charging, not switching over)
- →Monitoring and app issues (system’s fine, the reporting isn’t)
- →Loose, corroded, or damaged wiring and connectors
- →Storm and animal damage assessment
- →A second opinion on a system someone else installed
Who does what.
Chase, our service tech, takes the call and diagnoses the system, then makes the repair. When a fix needs a licensed electrician (panel work, a service disconnect, anything on the line side), a licensed electrician handles that part.
Manufacturer warranty claims, we help you file and chase them so you're not stuck on hold with a factory in another time zone.
Tell us what's wrong.
The more you can tell us, the faster Chase can sort it out when he gets there.
Rather just call?
850-530-1872Gulf Breeze line. If it's an emergency (sparking, smoke, or water), turn the system off at the disconnect first, then call.
Common questions.
How fast can you get here?
We respond the next business day to schedule. Most non-emergency calls get a visit within the week. Emergencies (sparking, smoke, water in the equipment) jump the line. Turn the system off at the disconnect and call us.
Do you work on systems you didn’t install?
That’s most of our service calls. Brand doesn’t matter. If it’s solar and it’s broken, we’ll look at it.
What if the repair costs more than the system’s worth?
We tell you. Sometimes the honest answer is "this one’s done." A service call covers the diagnosis and the time on site, and you get the straight story on whether it’s worth fixing. Where you go from there is your call.
Do you cover the Knoxville or Atlanta area?
Not for service calls yet. We handle the Florida panhandle and parts of south Alabama directly. Email us your zip and we’ll tell you straight if we can help or point you to someone who can.
We do more than one thing.
Pro Install
A new system, designed online and put in by a licensed local contractor. We run the project start to finish.
Take a look →R&R: Removal & Reinstall
Roof getting replaced? We pull the panels, store them safe, and put them back after the new roof goes on.
Take a look →Decommission
Taking a system down for good? We disconnect it, pull every piece, and haul it off your property.
Take a look →Broken system? We'll look at it.
Dead inverter, a battery that won't switch over, or a system nobody else will touch. Start with a service call.
Call 850-530-1872