Service Agreement

1. Who this is between

This Pro Install Service Agreement (the "Agreement") is between Affordable Photovoltaic Energy LLC, a Florida limited liability company doing business as Ape Solar ("Ape Solar", "we", "us"), and you, the person placing the $500 Pro Install deposit ("you", "the customer").

By placing the deposit you confirm you have read this Agreement and that you agree to it.

2. What we do, what your installer does

Ape Solar is a project-management and payment-processing service. We design the system, lock the customer-facing price, coordinate engineering, work with your local utility on the interconnection paperwork, schedule the install with your contractor, manage the inspection and Permission to Operate process, and stay your single point of contact. We are not the contractor of record on your install.

For installs in the Florida panhandle, the contractor of record is Advanced Wire Pros, Inc. ("AWP"), a Florida-licensed electrical contractor (license number EC13005911). AWP pulls the permits, performs the install, and is responsible for the install's compliance with code and license requirements. AWP carries its own commercial general liability and workers compensation insurance, and operates under its own license, procedures, and warranty.

At sign day (defined in section 4) you will sign two documents: this Agreement, which is between you and Ape Solar and covers our project-management services, and a separate install contract, which is between you and AWP and covers the install itself. AWP's install contract spells out the install scope, AWP's workmanship warranty, and AWP's portion of the payment schedule. The two contracts work together to cover your Pro Install project from design to Permission to Operate.

3. The $500 deposit

Your $500 deposit is paid to Ape Solar. It holds your project slot, opens the AWP site review, and gives our project manager the time to finalize your design, line up AWP's install schedule, and confirm the scope with your local utility and permitting office.

The deposit holds your slot for up to 90 days from the date of payment. If you have not signed the revised scope or asked us in writing to extend within 90 days, Ape Solar may close the file and refund the deposit, with notice to the email on your account.

The deposit is fully refundable any time before sign day (defined in section 4). After sign day the deposit commits to your project and applies as a credit on the first draw of Ape Solar's project-management fees. AWP's install fees are separately handled under your AWP install contract.

4. Sign day and what can change before it

After your deposit clears, AWP reviews your roof, your electrical panel, your utility's rules, and what your local permitting office will need. If the build holds up as designed, the price you saw in the builder stands. If something needs to change (a different roof attachment, an electrical upgrade, an extra trench run, a rule from your utility we did not see online), we send you a revised scope and revised price in writing.

"Sign day" is the day you sign two documents: this Agreement with Ape Solar (or a revised version of it) and the install contract with AWP. After sign day, engineering completes, AWP pulls permits, the interconnection agreement gets filed, and the install gets scheduled. If you choose not to sign either document because the revised scope or price does not work for you, we refund the deposit in full.

Signing both documents can be by electronic signature, which is binding under the Florida Uniform Electronic Transactions Act and the federal E-SIGN Act. You can request a paper copy of any document we ask you to sign by emailing contact@apesolar.com.

5. Refunds

If you cancel before sign day, in writing (an email to contact@apesolar.com is fine), Ape Solar refunds the full $500 deposit to the same card that paid it. We process the refund within 5 business days of receiving your cancellation. Your bank or card network may add their own time on top of that, usually a few additional business days.

After sign day, the deposit is committed to your project and applies as a $500 credit on the first draw of Ape Solar's project-management fees. Cancellation after sign day is covered by section 9.

If a Florida law gives you a separate right to cancel (for example, the 3-business-day right of rescission under the Florida Home Solicitation Sales Act when a sale happens during a salesperson's visit to your home), that right applies on top of this section. The 3-day right does not apply to online sign-up.

6. Price, payment, and what is included

The price shown in the builder is the customer-facing price for the system as designed. It includes the equipment, AWP's install labor, permitting fees, Ape Solar's project-management fee, and standard inspection and PTO support. It does not include sales tax (where applicable), upgrades discovered during the AWP site review, or work outside the scope of a standard residential solar install (for example, a service panel upgrade, structural repairs, tree work, or a sub-panel for a detached structure). Anything outside the original scope shows up in your revised scope before sign day.

Payments after sign day run through Ape Solar as your payment processor. We collect each draw from you, retain Ape Solar's project-management portion, and pass AWP's portion to AWP per your AWP install contract. Standard draws are at: (a) signed scope (your $500 deposit is applied here), (b) engineering complete and permits filed, (c) equipment delivered to site, (d) install complete, and (e) Permission to Operate. Exact percentages vary by project size and are stated in your final scope.

If something is discovered during the install that was not in the signed scope (unexpected wiring, structural issues, hidden damage), AWP will pause work, document the issue, and we will send you a written change order with the additional cost before any further work proceeds. You can approve, negotiate, or decline. Declining may mean stopping the project; cancellation in that case is covered by section 9.

7. What we need from you

You agree to: provide accurate information about your home, your utility, and your monthly use; let AWP access the site for the review and the install on reasonable notice; respond to scheduling, scope, and paperwork requests within a reasonable time; and pay each draw as it becomes due. If the project is delayed because we are waiting on your sign-off, the timeline shifts accordingly.

You confirm you own the property where the system will be installed, or that you have authority from the owner to install it. If the property is in an HOA or under deed restrictions, you agree to tell us so we can review what is required before sign day.

8. Warranties (Limited)

This is a LIMITED warranty. Read this section together with the manufacturer warranty cards in your project documentation and AWP's separate workmanship warranty in the AWP install contract.

Equipment is covered by the manufacturer's warranty for each component, on the terms the manufacturer publishes. Ape Solar is not the manufacturer and does not adopt the manufacturer warranty beyond passing it through to you. We will help you file a claim if something fails.

Workmanship on the physical install is covered by AWP under the workmanship warranty in your AWP install contract. AWP's standard workmanship warranty terms are included with the install contract you sign at sign day. Ape Solar does not warrant AWP's workmanship; that responsibility is AWP's.

Ape Solar separately warrants its own project-management services for 12 months after Permission to Operate. If we miss a project-management obligation that we committed to in writing (for example, filing the interconnection paperwork or chasing PTO), your sole and exclusive remedy is for Ape Solar to re-perform the missed obligation at no charge to you, or, at our option, to refund the project-management fees attributable to that obligation.

We do not warrant that the system will produce any specific amount of energy or savings. Energy output depends on weather, shading, utility rate structure, and your own use, none of which we control.

EXCEPT AS EXPRESSLY STATED IN THIS SECTION 8 AND IN THE AWP INSTALL CONTRACT, APE SOLAR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES, SO THE EXCLUSION ABOVE MAY NOT APPLY TO YOU IN FULL.

9. Cancellation after sign day

You can cancel after sign day. Both contracts (this Agreement with Ape Solar and your install contract with AWP) terminate together. The work done up to that point is billable. We will send you a single itemized cancellation invoice within 10 business days of your written notice (an email to contact@apesolar.com is fine), combining: (a) Ape Solar's project-management, engineering, and permit-coordination work to date; (b) any restocking fees AWP or our suppliers charge on equipment ordered for your job; (c) AWP's labor billed to date under your AWP install contract; and (d) any non-refundable third-party fees (permits, utility application fees) actually paid.

To keep your cancellation exposure predictable, the total cancellation invoice (combining Ape Solar's and AWP's portions) will not exceed 20% of your contract price, plus any non-refundable third-party fees actually incurred (permits and utility application fees). Your $500 deposit is applied as a credit against the cancellation invoice.

If we cannot perform because of something outside our control (force majeure, see section 12), the cancellation accounting is the same except that we will not charge for work that was prevented from being done.

10. Limits on liability

We will do our work with care. If something goes wrong on the Ape Solar side, our total liability to you under this Agreement is capped at the amount you have paid Ape Solar for project-management services (not the amounts that pass through us to AWP for the install), up to the date of the claim. We are not liable for indirect, incidental, or consequential damages such as lost revenue, lost rebates, increased utility bills, or generator fuel costs during a delay.

This cap does not apply to liability arising from our fraud, willful misconduct, or gross negligence, or to amounts we owe you under section 5 (refunds) or section 9 (cancellation invoice limits).

AWP carries its own commercial general liability and workers compensation insurance for the install. Claims for physical damage to your property caused during the install, or for injuries to AWP's crew, run against AWP and AWP's insurance under your AWP install contract, not against Ape Solar. Each party (Ape Solar and AWP) is responsible only for its own negligence.

Each party waives the right to a jury trial in any dispute arising under or related to this Agreement. In any action to enforce this Agreement, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.

11. No federal solar tax credit

The federal residential solar investment tax credit (the 30% ITC) is no longer available. Nothing in your price or your estimated payback period assumes the ITC. If a state or utility rebate applies to your project, we will tell you and help you file the paperwork; we do not guarantee any rebate amount or that any specific rebate will still be open when your project finishes.

12. Force majeure

Neither party is in breach of this Agreement for delays or failures to perform caused by events outside its reasonable control: named storms, floods, hurricanes, fires, earthquakes, war, civil unrest, government action, utility outages, pandemics, supply-chain failures, or any similar event. The affected party will give the other party prompt written notice describing the event and its expected impact, and will resume performance as soon as reasonably practicable.

If a force majeure event continues to prevent material performance for more than 90 consecutive days, either party may terminate this Agreement by written notice. On a force-majeure termination, no cancellation invoice is owed for work that the event prevented from being done, but each party remains responsible for amounts already incurred up to the start of the event.

13. Florida law, Santa Rosa County

This Agreement is governed by the laws of the State of Florida. Any dispute that we cannot work out by talking goes to the state courts located in Santa Rosa County, Florida, or to small claims court if the amount in dispute qualifies. You agree this is a fair venue.

If a court finds any part of this Agreement unenforceable, the rest stays in effect.

14. The whole deal

This Agreement, together with the revised scope you sign at sign day, is the entire agreement between you and Ape Solar about Ape Solar's project-management services for your project. Your install with AWP is governed by your separate AWP install contract, which is a separate agreement between you and AWP. The two contracts work together. Our Terms of Use and Privacy Policy at apesolar.com/terms and apesolar.com/privacy also apply to your use of our website and any equipment or DIY orders you place.

Amendments to a signed scope require the written agreement of both parties. AWP is not a third-party beneficiary of this Agreement. Sections 5 (refunds), 8 (warranties and disclaimers), 9 (post-sign-day cancellation), 10 (liability), 12 (force majeure), and 13 (governing law) survive termination of this Agreement.

Notices to Ape Solar should go to contact@apesolar.com. Notices to you go to the email on your account or your last known address on file. You can request a paper copy of this Agreement at any time by emailing contact@apesolar.com.

We can update this Agreement for future customers at any time; the version that applies to you is the one in effect on the day you paid your deposit, and we keep that version on file for you.

Questions before you pay the deposit? Call us at 850-530-1872 or email contact@apesolar.com.